From
Fred Bates, Jr.
Title
Price Agreement for the Communications Center's Client Performance Review Software with Priority Dispatch Corp, through a sole source agreement at an estimated annual cost of $27,666 for 3 years (36 months) totaling $83,000 and authorize the City Manager to execute the renewal options with aggregate price fluctuations of the lesser of up to $50,000 or 25% of the original maximum price so long as sufficient funding is appropriated by the City Council to satisfy the City's obligation during the renewal terms
Presenter
Aubry Insco
Recommended Action
Approve
Analysis
The Police Department’s Communications Center seeks to continuously provide a high level of service to the first responders, citizens and visitors of the City of Grand Prairie.
The Communications Center serves as the nerve center for various emergency services and can handle an extraordinary amount of Emergency Medical calls per week.
The Communications Center is seeking to maintain a high level of professionalism in quality assurance and performance standards. The industry standard in Emergency Medical dispatch is to utilize a 3rd party review of the Communications Center’s protocol and performance. The National Q Service (EMD) is an expert case review and quality assurance feedback to each Emergency Medical Dispatcher who performs Emergency Medical Dispatch services on 9-1-1 calls.
Priority Dispatch System Corp provides this relatively new and proprietary service offered through the exclusive partnership between Priority Dispatch Corp and the authors of the International Academy of Emergency Medical Dispatch protocols and procedures. Sole source purchases are exempted from bidding requirements as stated in Section 252 of the Local Government Code.
The Public Safety, Health and Environmental Committee reviewed this item on April 1, 2019 and recommended that it be forwarded to the City Council for approval.
Financial Consideration
Funding for a price...
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